Engage Video Assistant - Programmable Video Bot
Build durable bonds with customers with a personable and programmable video bot
Life-like video bots shape sticky customer relationships by delivering valuable responses based on understanding customer intent and sentiment.
Differentiate from commoditized chatbots. Give a conversational AI boost to customer interactions.
Answer customer queries interactively in natural language and create a sense of ease with emotional expressions in video responses by brand ambassadors, executives, or customer care representatives – just like live video calls.
Sticky customer relationships due to emotional chemistry with customers
24x7 zero wait and hold time with scalable automated assistance
Increase brand value with rising customer satisfaction
Identify new opportunities for service creation and improvements from the aggregation and analysis of video bot interactions
Train customer agents based on the learning from the video bot interactions
Communicate consistent messages across all channels - free from quirks of human responses
Video responses by human or avatar bots
Wow your customers with a human touch!
How telcos, financial institutions, insurance companies, hospitality and travel companies, hospitals and healthcare centers can automate processes with programmable video bots.
How an insurance agency provides video-based engagement to answer any insurance related questions
How hospitals and healthcare centers can automate the COVID screening process with a video bot
How banks provide video-based engagement to answer any personal loan related questions
Programmable NLU-based 3-in-1 video, voice, and text bot
Consistent omnichannel experience – Phone, Website, Apps
Add automated video-voice-text bot engagement to existing customer support phone numbers or embed the application on website and loyalty apps. Users can switch to video, voice, or text mode anytime, or the application can detect a suitable mode based on device capability.
Significant differentiation with personal human interaction
Unlike commoditized chatbots, Engage Video Assistant enables personalized engagement with trusted corporate faces or brand ambassadors while maintaining your brand's authentic tonality, attitude, and style.
24x7 instant responsiveness with double-digit savings
EVA boosts customer engagement and agent productivity in double digits at a fraction of the cost. The 24x7 video bot instantly responds to customer queries and seamlessly transfers calls to live agents when appropriate without losing any context of the conversation.
Build custom multi-language Video-Voice-Text bots in minutes. No coding skills required.
Extensive Monetization Opportunities for Service Providers
White label SaaS solution
A white label programmable communication platform solution with flexible deployment options – in cloud and in-network.
Scalable and easy to deploy
Elastic enough to scale up or down as the volume of calls fluctuates for video, voice, or chats. Integrates with businesses and their applications without investment in infrastructure.
Tier 1 network proven
Engage Video Assistant technology is deployed by the largest communication service provider in India, helping businesses to enhance customer service, reducing customer support costs, and increasing agent productivity.