Be as agile as digital-native service providers
We make it easy for you to build and deliver a portfolio of differentiated AI-based digital engagements and immersive communication services.
Podcast Episode 3: How CPaaS is Changing the Face of Business CommunicationsIn this episode @Kevin Nethercott of @CPaaS Acceleration Alliance discusses with @Al Balasco about how #CPaaS is changing the face of business communications.
Why Engage Digital Platform?
Your force multiplier to deliver differentiated AI-based digital engagement and immersive communication services
Go beyond traditional
Take full control
No code / low code visual tools
Meet the edge of tomorrow
From Intelligent IVR, conversational video bots, and in-call assistants — Radisys Engage Digital Platform features a wide range of programmable applications and modules to meet your digital communication needs.
Engage Speak2bot recognizes unique needs of customers from conversations to serve matching services. It relieves customers of scripted, pre-recorded, and often irrelevant messages from chatbots. Instead, it interacts and seeks information from customers to solve problems, such as steps for installing a new device. The clinchers are the sweet deals it offers your customers, such as discounted sales.Learn More
Engage Intelligent IVR
Intelligent IVR is contextual customer service aided by intelligence that is able to parse whole conversations, not just keywords, to increase precision in answers. It replaces hardware-based interactive voice response systems familiar to customers with their tedious sequential menus and often irrelevant, pre-recorded answers.Learn More
Engage In-Call Assistant
In-call assistants are like smart speakers ubiquitously available to interact on phone calls on any application and device. Speech analytics delivered from the cloud, or the service providers’ network, sifts intent and sentiment from conversations to personalize responses. It filters out jarring background noises, pesky dog barks, and emergency sirens. It creates new services, such as virtual assistants that can record phone calls and transcribe conversations.Learn More
Engage Video Assistant
A conversational video bot that comes with a human face. It oozes emotions for intimate interaction with customers. The bot can shift to any mode of communication customers choose. It complements interactive conversations with displays of key data snippets on a sidebar to inform customers. It reads previous customer purchase and interest histories to personalize services. To cap it all, it makes recommendations for products to fulfill needs expressed during the conversation.Learn More
To win business today — and tomorrow — regardless of vertical.
Foundations of digital engagement solutions
- Spend more time on customer acquisition and less on software development.
- Craft customized solutions APIs, SDKs, and network optimization options.
- Zippy development and deployment with no code or low code and deploy on the cloud.
- Gain a snapshot view of the state of delivery of a lifecycle of services.
Accelerate time to market with programmable applications
Shorten delivery time and provide fine-grain customization to meet specific customer preferences.
Facilitate innovation and flexibility with APIs & SDKs
Add new services with APIs and SDKs to differentiate against new competitors and scale as needs grow.
Build applications in a snap with Engage Visual Tool
Experiment and optimize services in a zip. Easy enough for non-developers to bring their ingenuity to contribute new services.
Simplify partner onboarding and control service management
Use a single interface to manage and monitor supply and demand of network resources.