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Shaping the Future of Digital Communications through Next-Generation Mobile Technology By: Al Balasco, Head of Devices and Digital Engagement Platforms Business
Over the past few decades, we've witnessed the accelerated evolution of digital engagement solutions, from the early days of mobile voice to the addition of mobile broadband data and the use of AI and machine learning, video analytics and connected everything potential with 5G networks.
With the recent advancements in Communication Platform as a Service (CPaaS) technology, communications solutions providers (CSPs) have a unique opportunity to help enterprises create streamlined experiences for customers and employees using CPaaS solutions.
Virtual and hybrid work environments have become significantly more common due to the COVID-19 pandemic. While there are numerous benefits to this type of work, including the flexibility and freedom that they provide, employees are also experiencing many downsides, particularly with the loss of communication and camaraderie that comes with working alongside colleagues in person.
Recently, I had the opportunity to participate alongside fellow telecommunications colleagues in a CPaaS Acceleration Alliance panel discussion to explore the importance of CPaaS technology in reinventing and transforming patient care in the healthcare industry.